Refund policy

Returns
The uttermost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact hello@barneyandbear.com.au including a description of the damage and photographic evidence, within 14 days of arrival. The products and packaging must be returned in unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged and you may incur additional shipping charges to return the product or if appropriate, a refund with be given within 48 hours. If the product is returned in an unused condition we will happily replace the product.

Refunds

Unfortunately, we cannot accept refunds for change of mind. If the scent you have chosen is not to your liking, we will happily exchange your purchase with another of our wonderful scents. Exchanges will only be accepted on full-price items within 7 days of purchase. Exchange is not available on candles purchased on sale. In order to successfully exchange your order, the following procedure must be followed:

Email hello@barneyandbear.com.au with your purchase number, and new scent you would like to receive.

The original order must be returned in unused condition at the customer’s own shipping expense. If there is damage to the packaging and or product, we will not be able to accept the exchange.

Barney & Bear will send out the exchange product with free shipping.