Shipping policy

SHIPPING:

Barney & Bear offers free shipping on orders over $100. Alternatively, all other Australian orders are a flat rate of $10. 

 

PROCESSING TIMES:

All orders placed online are generally processed within 3-7 business days. Business days are Monday to Friday and exclude weekends and Public Holidays. During the lead up to Christmas and or sale periods, additional processing times may apply.

 

DELIVERY TIMELINES + DELAYS:

Please note that delivery timeframes are guidelines based on estimated time of arrival from the dispatch date, not the date your order is placed. If you are purchasing for a special occasion, we cannot guarantee delivery as we use third party couriers and have no oversight as to their capacity at the time of purchase. 

Once dispatched, please allow up to 7 business days for your order to arrive. This is dependent on your shipping address within Australia. Interstate and regional addresses may require additional shipping days. 

What if my order hasn't arrived in the estimated time?

You will receive tracking details via email once your order has been shipped. If you have not received tracking information, please check your junk inbox. 

Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of barney & Bear. Once your order has been shipped, we cannot accept responsibility for any lost parcel.

Failure to collect your parcel from your local Courier depot or Australia Post may result in your order being returned to Barney & Bear warehouse. Additional shipping charges will apply to resend your order to you a second time. Additional charges will apply even if your order qualifies for free shipping under the initial purchase.